RETURNS, EXCHANGES & STORE CREDIT POLICY

FOR ALL PRODUCTS

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RETURNS

  • Return requests must be initiated within 3 days from the date of delivery.
  • Return shipping costs are the responsibility of the customer.
  • Items must be unused, unwashed, unworn, and free from odors, stains, damage, or alterations, with original tags and packaging intact.
  • Products sent back in an unacceptable condition will not be approved for return or exchange, with no exceptions.

Once we receive the returned item, it will undergo a quality inspection. If the product does not meet our return criteria, we will be unable to process the return or exchange.

FAULTY ITEMS:

If you receive a defective or damaged product, please notify us within 24 hours of delivery by contacting us via WhatsApp at +91 8087790551. Claims reported after this timeframe will not be accepted.

If your item develops a defect after a standard wash, provided that all wash and care instructions listed on our website were strictly followed, please contact us within 15 days of delivery via:

All such cases will be reviewed individually, and approval will be subject to our quality assessment.

STORE CREDIT & REFUNDS

  • KINOH does not offer cash or original-payment-method refunds.
  • All approved returns will be issued as KINOH store credit.

Store credit:

  • Is valid for 180 days from the date of issue
  • Can be redeemed on any future purchase
  • Is non-transferable and cannot be exchanged for cash
  • Shipping charges are non-refundable.

Returns, exchanges, or store credit will not be provided for requests made after 3 days from delivery.

FREE SIZE EXCHANGES

  • We offer free size exchanges within 3 days of delivery (subject to stock availability).
  • Only one size exchange per order is permitted.
  • Exchange requests must meet the same condition requirements as returns.

ORDER CANCELLATIONS

  • Orders can only be canceled before they are shipped.

If eligible, you may choose to:

  • Receive store credit, or Exchange for another product of equal value
  • Orders cannot be canceled once shipped.

EXCLUSIVE ITEMS

  • Exclusive items are final sale.
  • Exclusive items are not eligible for cancellation, return, exchange, or store credit once the order is placed.
  • Due to the limited nature and special pricing or availability of exclusive pieces, all purchases under this category are considered final.

SHIPPING & DELIVERY

STANDARD DELIVERY

  • Orders are dispatched within 3–7 business days from the date of order placement.
  • Delivery timelines may vary depending on your location and courier partner.

PRE-ORDERS

  • Pre-order items are shipped within 12–14 days from the date of order placement.
  • The exact dispatch timeline for each pre-order item will be clearly mentioned on the product page.
  • Shipping begins only after the stated pre-order dispatch period is completed.

CONTACT US:

Questions? Reach us at:

Email: info@kinoh.in

Phone: +91 8087790551